Terms of service
Terms & Conditions of Sale (B2B)
Last updated: January 2026
These Terms and Conditions (“Terms”) apply to all sales made by Dent.O.Care & Dent.O.Care Professional (“we”, “us”, “our”) to business customers (“you”, “your”) via our website.
By creating an account, placing an order, or purchasing from us, you confirm that you are acting in the course of business and agree to be bound by these Terms.
1. Business Customers Only
1.1 We sell exclusively to businesses, professionals and trade customers.
1.2 You confirm that you are not a consumer and that the Consumer Rights Act 2015 does not apply.
1.3 We reserve the right to refuse, suspend or cancel accounts that appear to be consumer accounts.
2. About Us
Dent.O.Care
Company number: 08725370
Registered address: 5 Technology Park, Colindeep Lane, London, NW9 6BX
Business address: Unit 14 Iron Bridge Close, Iron Bridge Business Park, London NW10 0UF
VAT number: 176 8700 75
3. Accounts
3.1 You must register for an account to place orders.
3.2 All information provided must be accurate and kept up to date.
3.3 We may approve, suspend or terminate accounts at our discretion.
3.4 You are responsible for maintaining the confidentiality of your login details.
4. Orders
4.1 All orders placed via our website constitute an offer to purchase.
4.2 An order is accepted only when we issue an order confirmation or dispatch the goods.
4.3 We reserve the right to reject or cancel orders at any time, including for pricing errors, stock availability, or credit concerns.
5. Pricing
5.1 All prices are shown exclusive of VAT, unless stated otherwise.
5.2 VAT and delivery charges will be added at checkout.
5.3 Prices may be changed at any time but will not affect accepted orders.
6. Payment
6.1 Payment must be made in full at the time of order unless a credit account has been agreed in writing.
6.2 We accept payment via methods made available through Shopify Plus.
6.3 Late payments may result in account suspension and statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Delivery
7.1 Delivery dates are estimates only and not guaranteed.
7.2 Risk in the goods passes to you upon delivery.
7.3 Title to the goods remains with us until payment has been received in full.
7.4 We deliver primarily within the UK but may ship internationally upon request.
8. Inspection & Acceptance
8.1 You must inspect goods immediately upon receipt.
8.2 Any shortages, damage or defects must be reported in writing within 5 working days of delivery.
8.3 Failure to notify us within this timeframe constitutes acceptance of the goods.
9. Returns & Refunds (B2B)
9.1 There is no automatic right to return goods for change of mind.
9.2 Returns are accepted only where:
• Goods are defective, or
• We have agreed the return in writing in advance
9.3 Approved returns must be unused, in original packaging, and returned at your cost unless agreed otherwise.
9.4 Refunds or replacements are issued at our discretion.
10. Product Information
10.1 Product descriptions, specifications and images are provided for guidance only.
10.2 We reserve the right to make changes to products without notice where required.
11. Warranty & Liability
11.1 We warrant that goods will conform to their description at the time of delivery.
11.2 Except as expressly stated, all warranties, conditions and representations are excluded to the fullest extent permitted by law.
11.3 We shall not be liable for:
• Loss of profit
• Loss of business
• Loss of goodwill
• Indirect or consequential losses
11.4 Our total liability shall not exceed the value of the goods supplied.
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
12. Use of Products
12.1 Products must be used strictly in accordance with instructions and professional standards.
12.2 We accept no liability for misuse, improper storage, or unauthorised resale.
13. Intellectual Property
13.1 All intellectual property rights in our website, branding, and materials remain our property.
13.2 You may not copy, reproduce or distribute any content without written permission.
14. Force Majeure
We shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to supply chain disruption, strikes, natural disasters or government action.
15. Termination
15.1 We may suspend or terminate your account immediately if you breach these Terms.
15.2 Outstanding payments remain due upon termination.
16. Governing Law & Jurisdiction
These Terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction.
17. Contact Details
If you have any questions about these Terms, please contact:
Email: Please use our contact form
Telephone: 0208 459 7550